Allan Nambafu

Operations · Virtual Assistance · Digital Solutions

Nairobi, Kenya · (254) 769-174-049 · allynabz@gmail.com

LinkedIn YouTube – Allan Mabele

About

I help online businesses and fintech brands streamline operations, improve customer experience, and strengthen their digital presence. With 5+ years of experience in virtual operations, CRM systems, customer support, digital marketing, and SQL reporting, I specialize in building structured workflows that reduce friction and increase efficiency.


I've worked with trading firms, startups, and online brands to optimize systems, manage support experiences, implement CRM tools (Zendesk, HubSpot, SendGrid), analyze performance data, manage social media, and support marketing campaigns. My background in Mathematics & Computer Science drives a data-driven approach to every operation.

Core Skills

Social Media Management & Content Production
Social Media Evaluation & Performance Insights
Customer Support – Zendesk, SendGrid, CRM
Digital Marketing – Campaigns & Scheduling
Operations Assistance – Calendar, Email, Admin
SQL Data Analysis & Reporting
Tech-Savvy Virtual Assistance

Experience

Operations Officer (Virtual)

Liquid Markets
Sep 2021 – Present
  • Optimized workflows and policies, improving operational efficiency and supporting smoother digital operations
  • Managed social media and digital marketing activities across major platforms
  • Provided customer support through CRM systems and chat moderation
  • Used SQL and reporting tools for data-driven operational decisions
  • Handled calendar management, emails, documentation, and team coordination

Advocate – East Africa

BluFX.co.uk
Apr 2021 – Aug 2021
  • Produced social media content including blogs, videos, and captions
  • Analyzed social media performance and improved engagement by 30%
  • Provided customer support through HubSpot and Telegram
  • Evaluated digital campaigns and content performance

Forex & Bitcoin Trader

Various Forex & Crypto Firms (Remote)
Jun 2019 – Feb 2021
  • Managed diverse forex accounts for international clients on XM, HotForex, and FBS
  • Executed profitable trades in Bitcoin, Ethereum, and USDT with advanced technical analysis
  • Created compelling marketing content driving traffic to a personal trading blog

Virtual Assistant

FreelancerForCoins (Remote)
Feb 2020 – Feb 2021
  • Delivered administrative support including email marketing, web development sourcing, and surveys
  • Connected clients with local experts, leveraging opportunities for business growth

Research Writer

Hawk Research (Remote)
Feb 2018 – 2020
  • Researched, authored, and edited technical articles on finance and technology
  • Developed engaging academic content for students and professionals

Internet Services Consultant

West Media Company Ltd, Nairobi
May 2016 – Aug 2016
  • Designed web pages using HTML, CSS, and JavaScript – grew site traffic to 500+ daily visitors
  • Managed MySQL databases ensuring data integrity
  • Trained 20+ clients daily on digital tools and internet services

Customer Service Intern

Kenya Power & Lighting Co., Nairobi
Apr 2015 – Aug 2015
  • Addressed billing inquiries, processed meter readings, and delivered frontline support in a high-volume environment

Education

BSc Mathematics & Computer Science

Jomo Kenyatta University of Agriculture & Technology · 2013 – 2018

KCSE

Shieywe High School · 2010 – 2012

KCPE

Teremi Primary School · 1999 – 2008

Accomplishments

Languages

English (Fluent) Swahili (Fluent)

Gospel Music & Creative Work

🎵 Allan Mabele

Gospel artist and inspirational content creator

Watch on YouTube →